Terms & Conditions
All prices listed on our website are in GBP and are inclusive of vat where applicable. The total cost of your order will be the product price plus delivery charges, which are dependent on your location. We will try to ensure that all prices are correct on our website, however in the event that a price is incorrect we reserve the right to withdraw the product from sale and cancel your order.
Item Descriptions & Photographs
We are careful to ensure that all descriptions on the website are accurate. If you would like more information on any aspect of an item please contact us prior to purchase. Whilst we make every effort to ensure that images match the products as closely as possible, please be aware that different web browsers and settings can sometimes cause colours to deviate from the actual products.
Where no wood colour is specified when you order, we will supply your chair with our standard dark walnut wood colour. Returns will not be accepted if you do not specify wood colour when you order.
We would advise you to contact us prior to purchase with any questions about the product, but if after delivery you are unhappy with your purchase, a full refund, excluding delivery charges, will be issued provided the product is returned in its original packaging to us in its original sold condition within 7 days. For the avoidance of doubt, this does not apply to bespoke items. Unless damaged or faulty, all bespoke items are not returnable. Please note we do not arrange postage back to us for return items.
All delivery costs are non-refundable, and delivery costs to return the product to us must be arranged and paid for by the buyer. We will issue an exchange for faulty products within 14 working days excluding public holidays and/or weekends. No refund will be issued where chairs are made to bespoke instructions or not as shown as standard on our website. Any chair which is returned to us as having faulty upholstery within 12 months of purchase will be repaired, but we cannot be responsible for misuse or mistreatment of our furniture, or where it is used in an inappropriate setting.
Please contact us for information on trade pricing and a Trade Application form if you are a trade customer.
Please contact us to confirm prices for delivery of more than one chair. All our furniture deliveries are made by a third party courier, with charges dependent on location. Delivery will be paid for at checkout with each item, and we will arrange payment of a courier. Please be aware that delivery can take up to 14 days in some cases. Please see our delivery page for further details.
For smaller items shown in stock, we will post out your item within 10 days of payment. We will ensure that proof of postage is secured, but we cannot be held responsible for any loss or theft on the part of the postal service.